Omni Channel/Last Mile/White Glove/Reverse Logistics

  • The pandemic has rattled people to their cores. DTC is here to stay and there is more momentum than ever to utilize AI Logistics to compete against your competitor.
  • Customers have changed their shopping patterns, with 75 percent of U.S. consumers reporting new shopping behaviors, changing brands or retailers. Globally, 50 percent of consumers have tried new brands. Consumers continue to buy more online and gravitating toward contactless pickup of purchases. Many Retailers and private brands who invest in digital technology are better equipped to deal with any shift and recognize that customer experience in logistics is key for maintaining customers while also attracting new ones.
  • Customer loyalty is won or lost in the micro-moments of ensuring the retailer has that exact item and can be delivered to them within 2 days.
  • Critical time sensitive deliveries are used by multiple business verticals to ensure that new or replacement equipment are delivered and installed on time (hours or days not weeks).
  • Success is highly dependent on:
    • A robust, repetitive, adaptable and scalable process
    • Managed workflow to keep business functions informed driving a world-class delivery experience
    • Strategic coordination, integration and visibility to complex services:
      • Technology, modeling and work-flow management
      • Warehousing, distribution, asset recovery
      • Transportation, trade compliance and optimized costs
  • TMSfirst is an integrated end-to-end cloud solution
    • Helps to mitigate risks for disruption
    • Keeps your business and customers connected and informed
    • Is economical, scalable and agile

Introduction

Unparalleled response to customer needs and experience.  TMSfirst is a single platform cloud-based technology that seamlessly integrates transportation into your business.  The system can be configured (not developed) by super-users to meet your customers needs within your business vertical.  The system is intuitive, easy to use, scalable, agile and flexible.

Key Benefits

Visibility Immediate proactive GPS tracking push-alerts with revised ETA’s
Communication Social network enabled collaboration and communication to interact with the delivery driver or central Customer service

Defective part pick-up and seamless returns scheduling using PC, tablet or smart phone

Satisfaction Customer experience feedback

Contact Us

Our system is designed to:

  • Reduce Customer Effort
  • Promote Customer Centric Employee Empowerment
  • Champion Collaboration and Information Sharing

The value of technology innovation is hard to discern theoretically 

  • At TMSfirst we believe that every new technology must be experienced to understand what it offers.

Introduction

Simple and information at your fingertips: Users expect experiences that serve their needs and drive the customer experience.  They expect experiences designed to fulfill their responsibility to best serve the customer.  With the minimum viable process* necessary to serve their needs with the ability to configure dashboards for day-to-day activity.

Key Benefits

Visibility User friendly booking, planning and execution drag and drop tools configurable to user profiles
Communication GPS tracking using origin/destination street addresses or grid coordinates
Functionality Predictive ETA updates and alerts displayed on user defined dashboards

Contact Us

Our system is designed to:

  • Reduce Customer Effort
  • Promote Customer Centric Employee Empowerment
  • Champion Collaboration and Information Sharing

The value of technology innovation is hard to discern theoretically 

  • At TMSfirst we believe that every new technology must be experienced to understand what it offers.

Introduction

Speed to market, Growth and Evolution: TMSfirst is a single end-to-end platform that allows your business to expand and evolve.  Not only will you recover your ROI in a few short months; you’ll have a market differentiator that enables expansion of your footprint overnight and faster execution, while keeping the pulse of the customer, than your largest competitors globally.

Key Benefits

Visibility Automated systems interface accelerating customer/vendor on-boarding

Single platform using drag and drop configuration tools

Performance &

Cost MGMT

Real-time KPI milestone performance tracking

§Contractual cost audit, tracking and management

Voice of the

Customer

Customer experience feedback measurements

Contact Us

Our system is designed to:

  • Reduce Customer Effort
  • Promote Customer Centric Employee Empowerment
  • Champion Collaboration and Information Sharing

The value of technology innovation is hard to discern theoretically 

  • At TMSfirst we believe that every new technology must be experienced to understand what it offers