Excellent Customer Experience. TMSfirst provides AI based cloud technology platform which is configured and customized to meet all the SCM needs of the customers across their business verticals. The platform has is configured well to provide excellent forecasting, excellent user interface, scalability and flexibility.
- Real-time GPS tracking push-alerts with revised ETA’s
- Social network enabled collaboration, visibility and communication
- Seamless and meticulous shipment planning and scheduling using any device
- Customer experience feedback
TMSfirst customer IQ has had a tremendous impact on our team’s efficiency. Our platform avoids the wastage of time in manual routing and enables the company to extend excellent customer service by avoiding the issues which may arise in manual operations. Our platform is equipped with effective and accurate Machine learning, which instantly identifies the purpose of every inbound event, shipment or conversation, uses intelligence to route each customer shipment per process & reason.