Omni Channel/Last Mile/White Glove/Reverse Logistics
AI based logistics have got an impetus during the post pandemic period with every company competing with competition effectively using the DTC. Every company, whether industrial or commercial is utilizing the services of DTC to get their processed optimized and real-time, without any operational delays to reign on top of the industry.
The post pandemic times have brough in a drastic change in the shopping pattern of the customers with 80% of the US customers changing their loyalties to other brands and retailers. If we check the global scenario, over 50% of the customers have changed their loyalties in purchasing and tried new brands and new brands. Consumers have opted for a contactless purchase, pickup and delivery methods and have gone online to purchase anything they require. Those brands and companies who had invested in digitizing their processes and sales have been ready and well equipped to this post pandemic challenge and recognized the customer experience in logistics as a key factor for maintaining customers while also attracting new ones.
- Quicker delivery time and ensuring availability of the product ensures the Customer loyalty. These are the micro-elements which effect the customer loyalty and affect the stickiness to the brand.
- Critical time sensitive deliveries are used by multiple business verticals to ensure that new or replacement equipment are delivered and installed on time (hours or days not weeks).
- Success is highly dependent on:
- A robust, repetitive, adaptable and scalable process
- Managed workflow to keep business functions informed driving a world-class delivery experience
- Strategic coordination, integration and visibility to complex services:
- Technology, modelling and work-flow management
- Warehousing, distribution, asset recovery
- Transportation, trade compliance and optimized costs
- TMSfirsts AI based TMS solution is an integrated end-to-end cloud solution
- It avoids the risks which disrupt the operations
- Ensures business and customer’s real time information
Is economical, scalable and agile