Customer Success in Global Transportation – Almost 20 million Moves per Day
Happy Customers with Happy Users Means Great Solution Results
The success of customers using the TMSfirst A.I. driven TMS solution success starts by providing a leading solution with deep functionality across multi transportation modes. Customers tell us that it was the dedicated TMSfirst customer success teams that take a proactive approach to helping our customers more effectively use our solution.
The key measurement though that we are quite proud of is that the users love the TMSfirst solution. You will find that most of those Excel spreadsheets that all your teams use today, will mostly be replaced with the TMSfirst solution. The strength of the TMSfirst solution really shines as the organization learns more opportunities to expand their usage across additional areas of the business.
Management loves when a new solution is “sticky” and their users embrace the changes in TMS workflow optimization processes. Management also has found that the A.I. analytics and business intelligence obtained with a singular TMS and Supply Chain Visibility offering has provided them greater spending transparency and freight movement tracking then ever before. And the TMSfirst solution delivered this value at a fraction of the total cost vs. other options.
